Privacy Policy

1. About this policy

Vernon EV operates the platform at vernonev.ca, which connects homeowners, businesses, and strata properties in Vernon, British Columbia and the surrounding communities with independent, licensed EV charger installation contractors. This Privacy Policy explains what personal information we collect through the platform, how we use it, who we share it with, and the choices you have. It applies to information collected through vernonev.ca.

2. What we collect

When you submit a quote request through the platform, we collect the information you choose to provide, which may include:

Your name.

Your phone number.

Your email address (optional).

The make and model of your electric vehicle (optional).

The type of installation you are interested in.

Any details, photos, or other information you include in your message.

We do not collect payment information through this website, and we do not knowingly collect personal information from children.

3. How we use your information

We use the information you submit to:

Pass your request to licensed EV charger installation contractors in our network who serve your area, so they can contact you with a quote.

Respond to your questions and coordinate the request on your behalf.

Improve the website and the services offered through the platform.

Meet legal, regulatory, or safety requirements where applicable.

4. Sharing with contractors

The core of our service is connecting you with licensed contractors. When you submit a request, the details you provide are shared with one or more independent, licensed EV charger installation contractors serving your community, so that they can assess your project, contact you, and provide a quote.

Once a contractor contacts you, any information you exchange with them directly is handled under their own privacy practices. We encourage you to ask any contractor you engage how they handle your personal information.

5. Service providers

We use trusted service providers to operate the website and store the information submitted through it, including website hosting and secure data storage. These providers process information only on our behalf and are not permitted to use it for their own purposes.

6. Cookies

The website uses only the cookies and local storage it needs to function — for example, to keep the site working correctly during your visit. We do not use cookies to track you across other websites, and we do not sell your personal information.

7. Retention

We keep the information submitted through the platform for as long as needed to provide the service — to pass your request to contractors, coordinate your project, and respond to follow-up questions — and for a reasonable period afterwards to meet legal, record-keeping, and dispute-resolution needs. You can ask us to delete your information at any time (see Your choices below).

8. Security

We use industry-standard safeguards to protect personal information, including encrypted connections (HTTPS/TLS) for all traffic to and from the website and access controls on the systems that store submitted information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your choices

Under applicable privacy laws in British Columbia and Canada, you have the right to:

Request access to the personal information we hold about you.

Request correction of inaccurate or incomplete information.

Withdraw your consent to our collection, use, or sharing of your information, and request that we delete it.

Ask us not to share your request with contractors.

To exercise any of these rights, send us a request through the quote form at vernonev.ca — include "Privacy request" in the details and describe what you'd like us to do. We will respond within a reasonable time. You may also complain to the Office of the Information and Privacy Commissioner of British Columbia if you believe your privacy rights have not been respected.

10. Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top of this page shows when it was last revised. Continued use of the platform after a revised policy is posted constitutes acceptance of the updated policy.

11. Contact

Questions about this Privacy Policy or our handling of your personal information can be sent through the quote form at vernonev.ca — include "Privacy" in the details and we'll respond.